SERVICE

How soon can we expect a response after sending an inquiry?

Within 24 hours (subject to time difference)

How can we ensure a quick response?

The fastest way is by phone. Email, WhatsApp, and Instagram will also be responded to promptly.

What should we do if we don’t get a reply?

Call us for the fastest response. We also check email, WhatsApp, and Instagram promptly.

Do you provide automatic reply services?

Yes

Can you provide an estimated response time schedule?

8:00 AM to 6:00 PM (China Standard Time)

What is your average response time?

Within 24 hours (subject to time difference)

Can you respond within 24 hours?

Yes

Is there compensation for slow responses?

Yes, we offer discounts on sampling or express shipping for delayed responses.

Do you provide dedicated account managers?

Yes, each client will be assigned a dedicated representative.

Do you offer a fast-track communication channel?

Phone is fastest. Email, WhatsApp, and Instagram are also monitored closely.

How do you ensure the quality of responses?

All replies are handled by experienced sales professionals.

Do you offer multilingual support?

Yes, we support multiple languages.

Does response time depend on the inquiry type?

Yes, detailed quotations may take longer.

Can we specify a contact person for responses?

Yes

Do you offer priority response options?

No

Do you provide responses during holidays?

Possibly not via website, but we reply via direct contact even during holidays.

How do you handle urgent requests?

We immediately coordinate with our R&D and production teams.

How is response speed maintained during busy periods?

Each sales rep is supported by 2–3 assistants to ensure prompt replies.

Do you have a dedicated customer support team?

Yes

How do you measure customer satisfaction?

We use satisfaction forms and follow a “Customer First” strategy.

Are you a manufacturer or trading company?

Manufacturer

When was your company founded?

Founded in 2003, with 23 years of experience

What are your main markets?

USA, Europe, South America, Southeast Asia, and China

What industry is your company in?

Beauty tools under the cosmetics category

How many employees do you have?

500

What are your main business areas?

Makeup brush and beauty sponge production

What is your core competitiveness?

Patented products, differentiated designs, and excellent service

Which well-known brands have you worked with?

Oriflame, Sephora, KIKO, Macy’s, Miniso, Walmart

Does your company have international certifications?

We hold multiple international certifications.

Does your company provide technical support?

Yes, we have hundreds of patents and a professional R&D team.

What is your company’s development plan?

To become the world’s No.1 in the makeup brush field.

Does your company have environmental certifications?

We hold environmental certifications.

Does your company have a CSR (Corporate Social Responsibility) plan?

We have a corporate social responsibility program.

Is your company audited and certified by third-party institutions?

Yes, we are certified by third-party institutions.

What is your company’s annual turnover?

200 million RMB.

Do you have a dedicated product R&D department?

Yes, we currently have a 20-person R&D team.

Does your company participate in industry exhibitions?

Yes, we attend the Shanghai Fair, Hong Kong Fair, Cosmoprof Bologna, Japan Fair, and Canton Fair annually.

How do you maintain continuous innovation?

We launch 5–10 new products monthly with support from our dedicated R&D team.

How do you maintain long-term relationships with customers?

By providing excellent service, ensuring customer satisfaction, and conducting regular visits.

How does your company track market trends?

Through annual visits to key markets like Europe and the U.S., and by attending major global trade shows.

What products does your company offer?

Makeup brushes and beauty sponges.

What are the features and advantages of your products?

Patented products, differentiated design, and competitive pricing.

Do your products have different specifications and models?

Absolutely. We customize according to client needs.

Does your company have a new product launch plan?

Yes, we launch 5–10 new items every month.

What is the product lifespan?

If unused, 5–10 years is no problem. If used frequently, we suggest replacing monthly.

Do you provide after-sales service?

Yes. We take full responsibility for any product or logistics issues caused by us.

Where does your product design inspiration come from?

From makeup trends, new materials, big brands, and iterations of patented products.

Does your company have innovative products?

Yes, we have our own patents and differentiated products.

Does your company offer product warranty?

Yes. We will rework or compensate for any issues caused by us.

What is the design concept of your products?

Makeup brushes infused with positive energy.

How do you ensure product quality?

Raw material checks, pre-packaging inspection, final inspection, and a 30-person QC team.

What is the market positioning of your products?

Differentiation and cost-effectiveness.

Do you offer customized products tailored to specific needs?

Yes. We are a professional brush-manufacturing factory based in Huangzhai, Pujiang, Jinhua, Zhejiang, with 23 years’ experience, specialising in OEM/ODM makeup brushes for domestic and international brand owners, traders, offline supermarket chains and be

Is your product development process traceable?

Yes. We have an R&D department and documented process from market research → product design → mould development → sample confirmation → mass production. Clients may request to view design drawings, prototypes, trial-production records, etc.

Is your production process transparent?

We allow factory visits or remote-video viewing of production stages (by appointment)

Do you offer product series for different markets?

Yes. We design different brush types, packaging, materials and certification versions for markets such as Europe/USA, Middle East, Southeast Asia, etc., and can customise to meet specific regulatory requirements

Do you provide periodic product updates?

Yes. Each year we launch revisions or new product suggestions based on market trends (make-up brush trends, material upgrades, eco-requirements etc.). We share trend reports with clients via email or online sessions.

How do you collect user feedback to improve products?

We recommend clients establish brush-use feedback systems and assist analyzing; we ourselves monitor reasons for returns/exchanges from brand clients, end-consumer reviews, and convert key feedback into an internal “improvement list” for the next product

Does your company offer product testing services?

Yes. We provide in-house testing, including tensile strength testing, high- and low-temperature testing, bristle colorfastness testing, and more.

How does your company manage the product lifecycle?

We follow a full lifecycle management system from new product launch to regular production and eventual phase-out, and maintain a detailed product lifecycle table. For customized products, we recommend clients set a clear update cycle. For our core produc

Can your products be customised?

Absolutely — including brush shape, material (synthetic or animal hair, though we currently focus on cruelty-free synthetic hair), colour, handle paint/coating or engraving, logo, packaging form.

What is the minimum order quantity (MOQ) for customized products?

The MOQ varies depending on customization complexity, materials, tooling requirements, and market positioning. Typically, the MOQ is around 3,600 sets/pieces. If the customization only involves adding a logo or modifying packaging based on our existing st

How long does it take to complete a custom product?

Sample phase: typically 5-10 working days (≈ 7-10 days). After approval, mass production usually takes around 30-45 working days (or longer depending on order size, new moulds, materials lead time).

What materials and colours are available for custom products?

For materials, we offer synthetic fibers and high-quality animal hair (for specific customer requests, in compliance with brand direction and regulations). Handle materials include wood, aluminum, and plastic. For colors, we support Pantone color matching

How are the costs of customised products calculated?

A: Costs are based on:

new mould/brush-type development fee (if required)

material cost (bristle, metal parts, handle, paint etc.)

process complexity (dual-colour handle, engraving, rhinestones, gradient finishes etc.)

packaging cost (brand-exclusive cart

Can the design of customised product be modified according to customer’s needs?

Yes. Typically: customer provides design sketch/reference sample → we produce first version sample → customer confirms → if changes needed, we revise → final approval → mould/sampling. The number of design iterations and project complexity affect cost and

Can the packaging of customised products be personalised?

Yes. We support customer-provided brand packaging artwork/requirements, or we can recommend packaging vendors to assist. Packaging variables (print runs, material – paper box, PU bag, PVC transparent box, gift box etc.) will affect cost.

Do you support OEM and ODM?

Yes. We support OEM (according to customer sample/design) and ODM (involving product development, mould opening, structural/material advice), providing full-process service.

Do custom products require design files?

If it is OEM (customer has design/sample), we usually need CAD/AI files or clear images + colour samples; for ODM we can participate from scratch.

Do custom products have additional quality assurances?

Yes. Because custom products often involve brand-exclusive design or special materials, we typically include quality assurance terms in the agreement—e.g., first-batch inspection, batch-sampling, free replacement/return for non-man-made quality issues.

Can custom products undergo sampling?

Yes. Sampling is a standard step of the custom process. Customers can receive one or more samples (fee or free depending on case) to confirm structure, material, feel, colour, logo position, packaging. Client side testing is also possible.

Do you provide custom samples?

Yes. We can provide custom samples; sample cost, MOQ and delivery time are negotiable depending on custom requirements.

Can stage-wise acceptance be conducted in the custom process?

Yes. We recommend customer confirmations at key milestones (mould approval, first-piece sample approval, mid-production check, pre-shipment check) to avoid later rework.

Can the production process for custom produce be transparent?

We support customer requests for progress reporting, pictures/videos tracking (e.g., raw material inbound, bristle cutting, assembly, painting, packaging, shipment) subject to prior agreement and confidentiality.

What shipping methods are available for custom products?

We can arrange sea freight, air freight, courier (DHL/FedEx/UPS), land transport etc. Customers may designate logistics. For large volumes we recommend sea/FCL + land; for urgent smaller orders we recommend air or courier.

Do you offer expedited custom service?

We can offer expedite service, but subject to whether moulds are open, material stock is ready, order size. Additional rush fee may apply.

What is your bulk discount policy for customised products?

The discount policy depends on order quantity, packaging complexity, material cost, and payment terms. In general, the larger the volume, the faster the payment, and the more standardized the packaging, the lower the unit price. We will list standard price ranges and tiered discounts during quotation.

Do you assign a dedicated account manager for custom orders?

Yes. For brand/trader clients we assign a dedicated account manager who handles product development, sample confirmation, order tracking, quality control, logistics delivery through the whole process for enhanced communication efficiency.

Can you provide different customised design suggestions?

Yes. Our R&D and packaging design teams can propose design suggestions based on brand positioning, target market (Middle East, Europe/USA, Southeast Asia), trends (e.g., “eco-brush”, “rainbow gradient handle”), helping clients optimise brush shape, materi

Do you offer customised services for different countries?

Yes. We are experienced in various markets such as Europe/USA, Middle East, Southeast Asia, Latin America and understand regulations (REACH, CPSR, American regulations), certification requirements (FSC, BSCI, ISO 22716 etc.), and can assist customers to tailor products compliant for the target market.

Do you have standard products?

Yes. Besides customised items, we also offer established standard brush series, suitable for brands for quick launch or retail channel use.

What is the lead time for standard products?

For standard stock items, shipment can typically be arranged within 7-15 working days after payment; if Logo printing or minor adjustments are needed, lead time may be 15-30 working days depending on order size and processing.

Does the price of standard products change?

Yes. Price may change due to fluctuations in raw materials (bristle, metal parts, paint), labour cost adjustments, packaging/printing cost, exchange rate and freight changes. We suggest clients note price validity period in agreements.

Can standard products be personalised?

Yes — you can personalise standard items via logo printing, packaging changes, colour adjustments. However, changing brush shape or material or opening new moulds would move into the custom workflow.

How is the quality of your standard products?

Our standard series uses the same production line, procurement standards and quality-inspection process as custom products, ensuring stable quality. We have built a strong reputation over years serving clients such as Sephora, Miniso, Oriflame, Walmart.

Is the after-sales service for standard products the same as for customised ones?

Essentially yes. Whether custom or standard, we provide pre-shipment inspection, batch sampling, and if non-man-made quality issues occur after delivery, you may contact us and we will handle as per contract terms.

How many packaging options are there for standard products?

There are many packaging types: paper box, PU bag, PVC transparent box, PVC bag, gift box sets etc. Clients select based on budget and market positioning.

Do you support bulk procurement of standard products?

Yes. We hold stocks of standard items and can respond to large-volume orders by increasing stock in advance. We recommend advance discussion regarding inventory and logistics.

Do you have ready-stock standard products?

Yes. We keep certain best-selling standard items in stock for urgent replenishment. However, due to variety in brush types, materials and packaging, we recommend confirming specific items before relying on ready stock.

Can standard products be tested via samples?

Yes. We can send standard product samples (shipping cost borne by client usually), so you may conduct usage test, packaging display or channel evaluation.

Do standard products have quality guarantee?

Yes. Standard products also undergo outgoing inspection and batch sampling; if major quality issues occur, we handle according to contract responsibilities.

Do standard products comply with international quality standards?

Yes. Some of our standard items are referenced under ISO 9001, BSCI, FSC certifications, and we can arrange SGS/Intertek third-party testing upon customer request.

Is the production of standard products traceable?

Yes. The same process as customised items: we keep batch production records, raw-material inbound records, outgoing inspection records for standard products, for traceability.

Is the production lead-time for standard products fixed?

For ready-stock standard items, lead time is short (15-30 days). If logo printing, packaging modification or large-scale order is involved, production lead time will increase accordingly.

How is the inventory management of standard products handled?

We have an inventory management system for standard items: periodic stock checking, replenishment based on sales/stock status, and we share with customers hot-selling SKUs and low-stock warnings.

Do standard products support returns?

Yes. If they meet contract terms (e.g., non-man-made quality issue, unopened, request submitted within reasonable time), we can accept returns or exchanges. However, for custom-packaged or engraved/brand-specific items, return policy is stricter.

Are standard products applicable to different markets?

Yes. Our standard items are designed for multi-market use (universal brush types, simple packaging, compliant materials). If target market has special regulatory requirements (e.g., Middle East halal, Europe/USA REACH etc.), please inform us early for adj

Is the pricing of standard products transparent?

Yes. Our quotations clearly list unit price, MOQ, packaging scheme, shipping method, payment terms. Better pricing is negotiable for large volume or long-term cooperation. We recommend signing framework agreements to lock in price.

Do standard products offer personalised customisation options?

Yes. You may add logo, change packaging or colour on standard items; such modifications may fall under custom process and incur custom fees.

Do standard products support bulk procurement?

Yes. We have large-scale production and delivery capability; standard items are easier for fast delivery. We recommend clients to check inventory, order volume, shipping in advance to optimise supply chain.

What is your production capacity?

With 23 years’ brush manufacturing experience, our factory at Huangzhai, Pujiang, Jinhua, Zhejiang and mature production lines can achieve tens of millions of pieces annually (depending on brush type, material, packaging).

Can you handle large-volume orders?

We have the capacity to handle high-volume orders and supply top retail channels and brand clients steadily.

What is your company’s production lead time?

As mentioned, standard products typically take 15–30 working days. For custom orders, mass production usually requires 30–45 days. Exact lead time depends on brush type, materials, packaging, order volume, and mold situation.

What production equipment does your company have?

Our equipment includes: automatic bristle drawing machines, automatic printing machines, injection molding machines, semi-automatic assembly machines, fully automatic box-folding machines, tube optical inspection machines, semi-automatic lines, and testin

Can you handle urgent orders?

Yes. For standard items with stock we can expedite shipment; for custom orders, we can arrange overtime/priority scheduling, but dependent on mould status, raw-material readiness, packaging readiness etc., and rush fees may apply.

How do you optimise your production process?

We adopt lean production management and continuous improvement mechanisms, regularly analysing bottlenecks, material lead-times, labour efficiency, equipment maintenance; we implement quality control, 5S/6S floor management, and standard operating procedu

What is the size of your production facility?

Our production facility covers 65,000 square meters.

Does your company have automated production lines?

Yes, we have multiple semi-automated and automated production lines, including injection molding machines, semi-automated assembly machines, fully automatic box-folding machines, and automated tube optical inspection systems. Automation helps improve efficiency and reduce human error.

Can your company adjust production capacity for different order quantities?

Yes, we adjust the scheduling of multiple production lines based on order requirements.

Does your company plan to expand production capacity?

Yes, we have capacity expansion plans (such as adding new bristle workshops, upgrading automation equipment, and increasing night shifts) to meet peak season demand or large bulk orders from key clients.

How does your company handle production overload?

We manage production overload through the following measures:

1) Early communication with clients for delivery planning

2) Setting up backup production lines

3) Collaborating with partner factories for partial outsourcing if needed

4) Prioritizing key cus

Can your company adjust production according to client needs? Do you offer overtime production services?

Yes, we can adjust production based on brush type, material, color, packaging, and logistics preferences. In cases of urgent orders or peak-season surges, we can arrange overtime or night shifts to ensure on-time delivery.

Do you provide long-term capacity assurance?

Yes. We have long-term cooperation agreements with key raw-material suppliers (bristle, metal parts, handle paint), maintain regular stock buffer; we have production scheduling, standby production lines, traceability systems

How do you ensure production stability?

we also sign annual supply-framework agreements with major clients to ensure stable supply.

Do you have experience with outsourced production?

Yes. When in-house production hits limit, we will engage partner factories to handle part of production;

Do you have an emergency backup production plan?

internally we have “backup production line + emergency plan” systems to deal with sudden orders or equipment failure.

How do you control production costs?

We control cost by scale production, bulk material procurement, process optimisation, automation, reducing re-work rate.

Can you meet fast delivery requests?

For fast delivery we maintain production buffer capacity, have priority scheduling and the customer may choose expedited logistics or air-freight.

Do you have multiple production lines? How many employees and technicians?

We have multiple brush production lines including tufting, handle assembly, painting, packaging lines. Number of employees & technicians depends on current scale. We regularly organise training to maintain technical level. Specific numbers can be provided

How many technical staff does your company have?

We have a technical team of 30–50 people.

Are your technicians professionally trained? Do you have an R&D team?

Yes. We have a dedicated R&D team and technical team. New employees and technicians undergo onboarding training, quality-management training and safety training; we also have annual technical-upgrade and process-improvement training programmes.

Does your company have an R&D team?

Yes, we have an R&D team of nearly 20 people.

Does your company have a sales team?

Yes, we have a domestic sales team.

Does your company have a customer service team?

Yes, we have a customer service team and dedicated project managers to follow up with key clients.

Does your company have a sales team for the overseas market?

Yes, we have a sales team dedicated to overseas markets.

Do you have dedicated project managers for handling orders?

Yes. For OEM projects, we offer full-process support from quotation, sampling, ordering, production, logistics, to after-sales. We also provide multilingual sales support for overseas clients.

Does your company provide employee benefits?

Yes, we offer a comprehensive benefits system including social insurance, holiday gifts, birthday celebrations, health checkups, festive packages, and year-end bonuses. We aim to build a sense of belonging for every employee.

Does your company organize team-building activities?

Yes, we regularly arrange activities such as outdoor training, group dinners, team trips, and sports events to enhance communication and boost team cohesion.

How does your company ensure employees’ professional skill development?

We implement a “skill inheritance + pre-job training + advanced learning” model. Senior staff mentor new employees, while external learning and technical seminars ensure continuous skill enhancement.

How do you improve employee work efficiency?

We optimize workflows through standardization, automation upgrades, cross-training, and KPI-based incentive systems to systematically improve efficiency and productivity.

Does your company offer career advancement opportunities?

Yes, we have clear promotion paths from front-line workers to supervisors and management, with internal promotion prioritized and outstanding performers given cross-department opportunities.

Does your company evaluate employee performance regularly?

Yes, we conduct monthly performance evaluations and quarterly/annual reviews. Results are used for promotion, salary adjustments, and recognition.

Do you have employee training programs?

Yes, we offer an onboarding training system for new employees and customized development plans for different roles covering skills, management, and communication.

Do you have an employee reward system?

Yes, we implement awards such as “Employee of the Month,” “Outstanding Team,” and “Innovation Contributor,” with corresponding bonuses or gifts to encourage achievement and innovation.

Does your company focus on employees’ work environment?

Yes, our factory is clean and well-equipped. Workshops are air-conditioned to ensure a comfortable and safe working environment.

Does your company support employee career development?

We encourage employees to explore diversified career paths based on their interests and strengths.

Does your company offer international work opportunities?

As part of the global beauty tool supply chain, we participate in overseas exhibitions (e.g., Italy, Japan). Outstanding staff may engage in overseas customer visits and international project support.

How do you maintain team cohesion?

We promote a “co-creation, co-responsibility, co-sharing” culture and organize regular staff meetings, family days, and award ceremonies to foster warm, communicative, and people-oriented team relationships.

How do you ensure product quality?

We maintain a comprehensive quality-management system including raw-material incoming inspection, in-process production control, outgoing inspection, packaging/dispatch inspection.

Do you have ISO certification?

We hold ISO 9001, BSCI, FSC certifications and have experience with other client-required certifications.

What is your product quality inspection standard?

We have a comprehensive and strict factory-out quality inspection system for makeup brushes to ensure each batch meets international quality standards.

Is every batch of product inspected?

Yes. Each production batch is inspected before shipment—bristle-shedding rate, handle strength, paint adhesion, logo print quality, packaging integrity etc. Customers may also sample or commission third-party inspections.

How do you handle quality issues?

If quality issues arise: (1) we halt the relevant production batch; (2) investigate root cause (material, process, equipment, labour); (3) implement corrective & preventive actions (CAPA); (4) notify customer and negotiate remediation (re-work, replacemen

Do you use third-party testing?

We also work with third-party testing bodies (SGS, Intertek) per customer request.

Do you issue quality-guarantee certificate?

Yes. For key brand customers or large custom orders, we can issue quality-guarantee certificates/test reports.

Do you conduct long-term tracking tests?

For brush products we recommend brand clients to collect end-user feedback, keep retention samples and conduct durability tests (long-term usage, cleaning cycles) to monitor lifecycle.

How does your company handle quality complaints from clients?

We take every customer’s feedback seriously and have a well-established “Quality Complaint Resolution Mechanism.”

Does your company have its own laboratory?

Yes, we have an in-house inspection lab equipped with the following standard testing machines:

– Bristle tension tester (for shedding resistance)

– Salt spray tester (for ferrule coating stability)

– High-low temperature tester (for glue stability in vary

Does your company provide quality training to all employees?

Yes, we promote “Quality Awareness for All” and conduct regular training sessions.

How do you ensure raw-material quality?

We partner with quality material suppliers, carry out incoming inspections (bristle impurity rate, metal plating thickness, handle paint adhesion),

Do you have a comprehensive quality-control system?

conduct finished-product sampling, monitor production process, conduct outgoing inspection, track customer feedback — forming a closed-loop QC system.

How does your company ensure quality during the production process?

We conduct full inspections for incoming materials, finished products, and packaging. These three checkpoints ensure product quality throughout the production process.

Does your company undergo external audits to ensure quality?

Yes, we support third-party factory audits as requested by customers (e.g., BSCI, SEDEX, ISO Factory Audit).

Does your company use advanced quality inspection equipment?

Yes, we are equipped with the following testing devices:

– Bristle pull test machine (for testing shedding resistance)

– Salt spray tester (for evaluating ferrule coating stability)

– High and low temperature tester (for assessing glue stability under var

Do you have continuous-improvement quality-management process?

Yes. We implement continuous-improvement mechanisms (PDCA cycles, monthly quality reports, improvement meetings, defect classification, root-cause analysis)

How do you ensure traceability?

All batches are traceable (raw material → production → inspection → shipment)

How do you manage quality risks?

For risk management we periodically identify potential quality risks (raw-material shortage, machine breakdown, new-process instability, operator error) and establish contingency plans.

How do you respond to sudden quality-incidents?

In case of incidents (e.g., massive returns, safety accident, foreign-object in material), we initiate an emergency-response process: isolate affected batch, halt same-batch production, notify client, start internal investigation (initial feedback within 24-48 hours), propose corrective actions and implement, then track effectiveness.

What payment methods do you accept? What are your payment terms?

We typically accept T/T (wire transfer), L/C (letter of credit), PayPal (for small orders), Western Union etc.

Do you support L/C? Installments?

Standard terms: 30-50% deposit after order confirmation, balance before shipment or against B/L copy. For long-term clients, we can negotiate installment or extended terms.

What is your delivery lead time?

Lead time depends on the order type: 15–30 working days for standard products, and 30–45 days for custom product samples.

What kind of logistics companies does your company support for delivery?

We support sea freight, air freight, express services (DHL / FedEx / UPS / EMS / SF), or customer-designated logistics providers.

Does your company provide shipment tracking services?

Yes, we can provide pre-shipment photos/videos and offer bill of lading or tracking numbers (Track & Trace), subject to prior communication.

Can your company arrange logistics based on client preference?

Yes, we support air, sea, rail, or international express delivery based on customer requirements. Clients can appoint their own forwarder or use our trusted long-term partners.

Do you offer urgent delivery services?

Yes, for urgent orders we can prioritize production and arrange express delivery (e.g., DHL, UPS, FedEx) with shipment possible within 72 hours.

Can you provide insurance for goods in transit?

Yes, we can assist with purchasing cargo insurance (such as under CIF terms) to ensure shipment safety.

Do you accept deposit payments?

Yes, we accept deposit payments (typically 30%-50%) upon order confirmation, with the balance paid before shipment.

Do you offer freight collect (freight-on-delivery) service?

Freight collect is available for some couriers (like DHL/UPS). For sea shipments or bulk cargo, we recommend prepayment or FOB terms.

How do you handle issues during shipping?

We will promptly coordinate with carriers, provide damage photos, packing lists, customs documents, and support claims. Replacements can be arranged if needed.

Do you provide customs clearance services?

Yes, we offer full customs declaration support, including export invoices, packing lists, and declarations tailored to different country requirements.

How do you ensure on-time delivery?

We implement production scheduling with delivery alerts, prioritize special orders, and assign order trackers to oversee the entire shipment process.

Do you support door-to-door delivery services?

Yes, we can help arrange DDU/DDP delivery to the client’s warehouse or store.

What payment methods do you accept? What are your payment terms?

We accept various payment options including T/T, L/C, PayPal, Alipay, and RMB account transfers.

Do you accept foreign currency payments?

Yes, we accept USD, EUR, HKD, JPY, AED and other major currencies, and can issue bilingual invoices.

Do you have a minimum order amount?

Normally our minimum order value is RMB 10,000 or equivalent. Sample orders can be discussed separately.

Do you support cash on delivery for international orders?

To minimize risk, we currently do not support COD for international orders. We recommend advance payment or L/C.

What countries do you mainly export to?

Our products are exported to over 50 countries and regions, including the USA, Canada, Germany, France, Italy, Japan, UAE, Saudi Arabia, Australia, and Mexico.

Does your company have international trade experience?

Yes, we have 22 years of OEM export experience and are well-versed in market regulations in Europe, the US, the Middle East, Japan, and Korea. We provide customized cross-border services with full compliance.

Do your export products meet international standards?

Yes, our products comply with REACH and ROHS standards and we can provide material safety reports and factory audit reports.

Can you provide export certificates and documents?

Yes, we can provide certificates of origin, inspection reports, packing lists, invoices, MSDS, and other standard export documents.

Do you support global procurement?

Yes, we accept orders from global brand owners, traders, e-commerce platforms, and retail chains, offering better pricing for larger volumes.

Can you handle complex customs procedures?

Yes, our experienced export team can assist with destination port clearance and provide HS codes, composition breakdowns, and relevant documents.

Do you have a dedicated international sales team?

Yes, we have a dedicated international sales department with multilingual staff fluent in English, Japanese, Arabic, etc.

Do you support multi-currency payments?

Yes, we have multi-currency accounts in both Mainland China and Hong Kong and can issue and receive invoices in various currencies.

Can you handle cross-border logistics?

Yes, we have years of cross-border logistics experience and maintain stable partnerships with global freight providers for reliable door-to-door delivery.

Do you have plans to expand into international markets?

Yes, we are expanding into the Middle East, Europe, the US, and emerging Southeast Asian markets while actively participating in international beauty exhibitions.

How do you manage international market risks?

We mitigate risks through market diversification, stable pricing strategies, insurance coverage, and batch-order management.

Do you have exclusive distributors in other countries?

Yes, we work closely with agents in countries like Saudi Arabia, Mexico, and Italy, and support exclusive regional agreements.

How do you ensure export compliance?

Every order includes complete export documentation and product classification to ensure compliance with Chinese and destination country regulations.

Can you provide international certifications?

Yes, we can provide SGS, BV, and Intertek certifications upon request and support GMPC/ISO22716 factory audits.

Do you support cooperation with foreign trade agencies?

Yes, we welcome partnerships with global trade companies or regional agents and can offer brand authorization support.

Can you handle different payment requirements across countries?

Yes, we are familiar with various international payment norms, invoice formats, and compliance requirements to support smooth global transactions.

How do you ensure quality standards for export products?

We strictly follow international beauty tool industry standards (e.g., REACH, ROHS, FDA, ISO22716) for production and testing.

Do you have international logistics partners?

Yes, we maintain long-term partnerships with several top-tier global logistics providers.